GUÍDE 4 – ACTIVITY 4
WORK
UNIVERSITY EAN
SCHOOL OF STUDIES IN VIRTUAL ENVIROMENTS
PRODUCTIÓN ENGINEERING
JUNE 8, BOGOTÁ
2014
INTRODUCTION_______________________________________________________ 10
Activities_______________________________________________________________ 11
Activity 1 - Vocabulary and Grammar.______________________________________ 11
1.1. Vocabulary______________________________________________________ 11
1.1.1. Develop the activities proposed in Tell Me More for this section. Go to http://www.tellmemorecampus.com/___________________________________ 11
1.1.2. Open your Market Leader book on page 97 and develop
exercises A to C on internal
communication.______________________________________________________ 11
1.1.2.1. (A) How do companies communicate with employees?____________ 11
1.1.2.2. (B)
Complete the text below using the words from the box._________ 11
1.1.2.3. (C) Match each of
the words in red in Exercise B to one of these definitions. 13
1.1.3. Now open your Market
Leader book on page 105 and develop exercises A to C on company cultures. 13
1.1.3.1. (A) Different
companies have different cultures and ways of working. ________________________________________________________13
1.1.3.2. (B) Would you like
to work for an organization which has:_________ 15
1.1.3.3. (C) Match each
phrase (1-5) to its explanation (a-e).______________ 15
1.1.4. On page 113 of your Market
Leader book, develop exercises A to C on skills and abilities. 16
1.1.4.1. (A) Complete the
first part of the advertisement below with the verbs from the box. Use the
words in brackets to help you._______________________________________________ 16
1.1.4.2. (B) Complete the
second part of the advertisement with the verbs from the box. ________________________________________________________17
1.1.4.3. (C) Describe your
role in your present or a past job. Use the verbs from Exercise A and B. 17
1.1.5. Go over learning object 1 and test what you have
learnt on vocabulary. 18
1.2. Grammar_______________________________________________________ 19
1.2.1. Develop the activities proposed in Tell Me More for this section. Go to http://www.tellmemorecampus.com/_____________________________________ 19
OK the end
of activities in the platform.__________________________________ 19
1.2.2. Open your Market Leader
book on pages 98 and 99: Develop exercises A to F of Language Focus 1. 19
1.2.2.1. (A) Complete these
sentences using the present continuous form of the verbs in brackets. 19
1.2.2.2. (B) Compete this
text using the present continuous form of the verbs in brackets. ________________________________________________________19
1.2.2.3. (C) Look at your
diary. Talk about three or four things you are doing next week. _______________________________________________________20
1.2.2.4. (D) Complete these
sentences using going to.____________________ 20
1.2.2.5. (E) CD2.31 Listen
to Janine and Patrick talking about plans for next year. _______________________________________________________20
1.2.2.6. (E) Tick (_) the
plans below which are true for you. Add four more plans to each list. 21
1.2.3. Open your Market Leader
book on page 101: Develop exercises A to E of Language Focus 2 (all exercises
can be developed individually).__________________________________ 22
1.2.3.1. (A) Work in pairs.
Find the sentences with mistakes and correct them. _______________________________________________________22
1.2.3.2. (B) Work in pairs.
Make a list of three or four changes you think will happen in office
communication. Share your ideas with another pair._______________________ 23
1.2.3.3. (C) Complete the
sentences below with future time expressions from the box. ________________________________________________________23
1.2.3.4. (D) Match the
statements (1-5) to the offers (a-e)._________________ 24
1.2.3.5. (E) Work in
groups. You have to organise the launch of your new website. _______________________________________________________24
1.2.4. Now go over exercises A to C on page 107 of your Market Leader book about the use
of should/shouldn’t.___________________________________________________ 25
1.2.4.1. (A) Complete the sentences below
using should or shouldn’t and a phrase from the box. 25
1.2.4.2. (B) Give the opposite advice by
using should or shouldn’t or I don’t think. _______________________________________________________25
1.2.4.3. (C) Work in pairs. Your colleague
is going on a business trip. Take turns to ask for and give advice using the
notes below.__________________________________________ 26
1.2.5. Develop exercises A to E on page 109 of your Market Leader book about the use
of could/would. 26
1.2.5.1. (A) These questions were asked on
a plane journey. Decide whether they were asked by the flight attendant (F) or
the passenger (P).______________________________________ 26
1.2.5.2. (B) Which of the questions in
Exercise A are offers, and which are requests? ________________________________________________________27
1.2.5.3. (C) You are at a hotel reception
desk. Use the verbs in brackets to make polite requests. 27
1.2.5.4. (D) CD2.43 Listen to requests in
Exercise C to check._____________ 28
1.2.5.5. (E) CD2.43 Listen again. How does
the other person reply?________ 28
1.2.6. Complete exercises (A-E) on page 114 and (A-B) on page 117 of your Market Leader book. 29
1.2.6.1. (A) Complete these sentences with
the present perfect form of the verbs in brackets. 29
1.2.6.2. (B) Match the job interview
questions (1-5) to their answers (a-e).____ 29
1.2.6.3. (C) CD2.46 Now listen and check
your answers._________________ 30
1.2.6.4. (D) Complete these interview
questions using the present perfect form of the verbs in brackets. 30
1.2.6.5. (E) Work in pairs. Ask and answer
the questions in Exercise D._____ 30
1.2.6.6. (A) Read this profile about
Martin Red’s career. Choose the past simple or the present perfect form of the
verbs to complete it.________________________________________ 31
1.2.6.7. (B) Tick (“) the expressions
below that you can use to complete this sentence. ________________________________________________________31
Activity 2 - Reading and listening___________________________________________ 32
2.1. Reading.____________________________________________________________ 32
2.1.1. Go over learning object 2 to get familiar with 6 tips to
address readings and understand them better. Now put them into practice!______________________________________ 32
2.1.2. Develop exercises A to D on pages 99
and 100 of your Market Leader
book (the exercises can be developed individually)._______________________________________________ 32
2.1.2.1. (A) Work in pairs. Ask and answer
these questions._______________ 32
2.1.2.2. (B) Read the article on page 100
about Vittorio Colao._____________ 32
2.1.2.3. (C) Read the article again and
answer these questions.____________ 33
2.1.2.4. (D) Find words in the article
with these meanings.________________ 34
2.1.3. Read article Lessons
in cultural difference on page 108 of your Market Leader book. 34
2.1.3.1. (A) Do you agree with these statements?________________________ 35
2.1.3.2. (B) As you read the article below, think about this questions.________ 35
2.1.3.3. (C) Decide whether these statements about the article are true (T) or
false (F). Correct the false ones. 36
2.1.3.4. (D) Work in pairs. Read the situation at the beginning of the article
again (paragraph 1) and discuss these questions._______________________________________________ 36
2.1.3.5. (E) Find words in the article with these meanings.________________ 37
2.1.3.6. (F) Work in pairs. What practical advice would you give about studying
or doing business in your country?______________________________________________________ 37
2.1.4. Open your Market
Leader book on page 115 and 116 read Helen Braoudakis profile, and
develop exercises A to C._______________________________________________ 38
2.1.4.1. (A) Ask and answer these questions in small groups.______________ 38
2.1.4.2. (B) Look at Helen Braoudakis’s profile on a
professional networking site on page 116. 38
2.1.4.3. (C) Decide whether these statements are true (T) or false (F). Correct
the false. ________________________________________________________39
2.2. Listening._______________________________________________________ 40
2.2.1. Open your Market
Leader book on page 98 and develop exercises B to F
on listening. 40
2.2.1.1. (B) CD2.27 Listen to the first part
of an interview with Ros Pomeroy, a management consultant. 40
2.2.1.2. (C) CD2.28 Listen to the second part
of the interview.________________ 40
2.2.1.3. (D) CD2.29 Listen to the third part
of the interview._________________ 40
2.2.1.2. (E) CD2.29 Listen again and complete
this text.____________________ 41
2.2.1.2. (C) CD2.28 Listen to the final part
of the interview.__________________ 41
2.2.2. Go to page 106 of your Market
Leader book and develop exercises A to E on listening. 42
2.2.2.1. (A) CD2.37 Listen
to John’s story and answer these questions.______ 42
2.2.2.2. (B) CD2.38 Listen
to Cameron’s story and answer these questions.__ 42
2.2.2.3. (C) CD2.39 Listen
to Susan’s story and answer these questions._____ 43
2.2.2.4. (D) CD2.40-2.42
Listen to Liz, Jeremy and Ros talking about cultural mistakes. ________________________________________________________43
2.2.2.5. (E) It is easy to
make mistakes in other cultures. What other examples do you know? 44
2.2.3. Develop exercises
A to C on page 115 of your Market
Leader book.___ 44
2.2.3.1. (A) CD2.47 Listen
to the first part of an interview with Liz Credé.____ 44
2.2.3.2. (B) CD2.48 Listen
to the second part of the interview and decide whether these statements are
true statements are true (T) or false (F). Correct the false ones. ________________________________________________________45
2.2.3.3. (C) CD2.49 Listen
to the final part of the interview. Complete these notes on the advice that Liz
gives. 45
2.2.4. Check your answers by reading the audio scripts on pages 165, 166
and 167. ___________________________________________________________45
2.2.5. Open this video http://goo.gl/H5jyZZ and answer the
questions as follows in the Word file to be delivered:___________________________________________________________ 46
3.1. Speaking and writing______________________________________________ 47
3.1.1. Enter Forum 3 and follow the instructions to
participate.____________ 47
3.1.2. Meet a classmate online and go over Case Study 10 on page 103 of
your Market Leader book. Then develop tasks 1 and 2.____________________________________________ 47
3.1.2.1. Discuss the
various ways of choosing who will leave the company.___ 47
3.1.2.2. Decide on the best
way to communicate your decision to.__________ 48
3.1.4. Go over Learning Object 3 and get familiar with 10 tips for giving a great speech. 49
3.1.5. Open your Market Leader book on page 111 and read Case Study 11.
Record discussion of tasks 1 to 3. 50
3.1.5.1. Work in groups of
four and choose a role.______________________ 50
3.1.5.2. Look at your role cards and prepare for the meeting._________________ 50
3.1.5.3. Meet and discuss Kate’s ideas. Decide what you will change and what
will keep the same. 51
3.1.6. Develop exercise D on page 116 of your Market Leader book. Add this
exercise to the Word file to be delivered as Study Guide 4.________________________________________ 51
3.1.6.1. (D) Write a summary for a
professional networking profile.________ 51
3.1.7. Develop the writing activity on page 111.__________________________ 52
Activity 4 - Final project (Stage 3)___________________________________________ 54
4.1. Final project (Stage 4)_____________________________________________ 54
4.1.1. Work in the same groups of 3 or 4 people (of study guides 1, 2 and 3)._ 54
4.1.2. As in Stage 1 you chose one Colombian company
or an international company and you have been working on their background.__________________________________________ 54
4.1.3. If you chose the Colombian company, now you have to set all the
necessary aspects to create a new branch abroad.__________________________________________________ 54
4.1.4. If you chose the international country, now you have to set all the
necessary aspects to create a new branch in Colombia.______________________________________________ 54
Bibliográfia_____________________________________________________________ 56
Ilustración 1: Object 1______________________________________________________________ 18
Ilustration 2: Object 1-2____________________________________________________________ 18
TABLES INDEX
Tabla 1: Exercise C, Pag. 105_______________________________________________________ 15
Tabla 2: Exercise E, Pag. 98_________________________________________________________ 21
Table 3: Exercise D, Pag. 101_______________________________________________________ 23
Tabla 4: Exercise B, Pag. 114_______________________________________________________ 29
Tabla 5: Exercise D, Pag. 106_______________________________________________________ 42
Tabla 6: Exercise 6, Pag. 111________________________________________________________ 51
INTRODUCTION
The business in a changeable world, though we might have chosen for that
of Introduction to the business in a green world since throughout the time we
admit the importance that the to be supported and the "green"
business possess. We think that, if it applies the philosophy of diminishing,
re-using and recycling, any business can be more profitable and to contribute
to a better world with his green initiatives. To install a branch in a
different country brings many tasks that do that you adapt the new way of
working to the culture of us people.
Activities
Activity
1 - Vocabulary and Grammar.
1.1.1.
Develop the activities proposed in Tell Me More for this section. Go to http://www.tellmemorecampus.com/
OK
1.1.2.1. (A) How do companies communicate with employees?
Companies currently have different forms of
communication besides the traditional technological and social networks to
support these.
What methods can you think of?
The methods they use include:
Email, cell, Meeting, text messaging, Skype, chat.
Company intranet – electronic – face to face – print
– workplace
|
These days, companies are spending more time and money
on improving internal communication. This is the communication which takes
place inside an organization. Communication will be downwards (from managers to
junior staff), upwards (from staff to managers) and across (between staff), as
well as between individuals and groups of people. There are various channels which
can be used. These can be divided into five main areas.
1.
Print:
paper-based communication, e.g. magazines, newspapers, newsletters, letters, notes
and messages.
2.
Face to face:
direct contact with other people, e.g. one-to-one meetings, team meetings, forums,
conferences, briefings.
3.
Workplace:
physical objects in the working environment or workspace, e.g. notice boards,
signs.
4.
Electronic:
communication using computers, phones, televisions, etc., e.g. DVD, e-mail,
voicemail, SMS messages, electronic newsletters, conference calls.
5.
Company intranet:
using social media to create an internal community, e.g. posting profiles,
writing blogs and wiki, starting discussion forums, etc. Many
leaders write internal blogs. Employees may join chat rooms, forums or message
boards to post ideas
and comments or upload
images and discuss with other employees around the world. They may also be
able to download
information from the intranet.
Improvements in communication lead to better-informed,
happier and more motivated employees, who will become more loyal to their
company.
1.
Move information from a network to a PC.
Download
2.
Web page written by an individual.
Blogs
3.
Put information from a PC onto a network (2 words).
Upload
4.
Methods of communication.
Forums, briefings
5.
Knowledge-sharing site
Wiki
6.
Chances for people to discuss subjects
Channels
7.
Meetings write information or instructions are given.
Post
Complete these
sentences with the items in brackets. One of the items in each section cannot
be used.
Dress (uniforms / casual
Fridays / weekend clothes)
Ø
We
don’t have to wear business suits at the end of the week. My company has a
system of casual Fridays.
Ø
In
many banks, staff can`t wear what they like. They have to wear uniforms.
Timekeeping (flexitime
/ part-time / shift work)
Ø
For
two weeks each month, I work at night, I work at night. I can’t sleep during
the day. I hate part-time.
Ø
We
have a shift work system in
our office. Some people choose to work from 9 a.m. to 5 p.m.; others work from
10 a.m. to 6 p.m.
Time off (childcare
/ annual leave / public holiday)
Ø
I am so
busy at the moment that I worked on New Year’s Day, which is a (n) public holiday.
Ø
How many
days’ annual leave do you
get in your company?
Reporting procedures (written
report / face to face / e-mail)
Ø
We often
speak on the phone, but never face to face.
Ø
He
uploads a (n) written report on the
company intranet each month.
Types of meeting (informal
/ formal / social)
Ø
Our
department starts every day with a (n) informal meeting.
It is very relaxed.
Ø
Companies
have an Annual General Meeting (AGM) once a year. It is a very formal meeting, with a lot of
people.
Names (job
title / first name / family names)
Ø
In some
countries, the company culture is formal. Staff use first name when they speak to each other.
Ø
What’s
your job title now? Are you
Chief Executive?
·
Uniforms?
Yes, if much clothing formal use would save.
·
A lot of formal
meetings?
Yes, if normal.
·
Casual Fridays?
Yes, Causal meetings of good ideas emerge.
·
Flexible hours?
Yes, no pressures arrival.
A positive
company culture …..
1
|
Empowers employees.
|
a.
|
New ideas and change are welcome.
|
2
|
Supports innovation.
|
b.
|
Relationships
between employees and managers are open and honest.
|
3
|
Is customer focused?
|
c.
|
Staff have a
lot of control over their work.
|
4
|
Rewards good performance.
|
d.
|
The needs and
wants of the customers always come first.
|
5
|
Encourages
trust at all levels.
|
e.
|
There is an
incentive scheme for efficient employees.
|
Cope with – develop – improve – increase –
|
KARADA
MODE PLC
EUROPEAN
MANAGER €95K + CAR
Are you the person we are looking for?
The
Role
We are looking for a talented person for this
position. In this exciting job, you will need to:
·
Lead a team of 25. (be in charge of)
·
Set up a new branch in Amsterdam. (start)
·
Train new staff. (teach)
·
Improve sales in all markets. (make more)
·
Increase new products. (create)
·
Develop communication between our head office and local
branches. (make better)
·
Cope with strict deadlines and work well under pressure.
(manage)
Deal with – manage – motive – organise – plan
|
The Person
In your present job, you:
·
Organise a large department in the clothing industry.
(control)
·
Manage
budgets. (think about the future)
·
Organise sales conferences and trade exhibitions. (arrange)
·
Deal with
Customers, suppliers and their problems. (take action)
·
Plan Employees and sales teams to get the best results. (encourage)
In my present job, I lead a team of three.
In my present
job, organize a department of design.
In my last job, I trained staff to use the new IT
system.
In my last job,
I was manage or driving the dept. of sales
1.2.1.
Develop the activities
proposed in Tell Me More for
this section. Go to http://www.tellmemorecampus.com/
1. Comes Max going
to the meeting tomorrow? (come)
2. No,
he’s not in the office. He traveling
on business all week. (travel)
3. He
comes not going to back until next Monday:
(come)
I’m meeting (meet) Mr. Tamashiro
next week. He is arriving
(arrive) on Tuesday night. On Wednesday, I’m
taking (take) him to the factory. I’m not seen (not see) him on Thursday but I’m driving (drive) him to the airport on Friday.
§
I`m attending a seminar on Friday morning.
§
I’m visiting friends at the weekend.
§
I medical appointment at the hospital on Friday.
§
Job interview Monday at 8a.m.
§
Tuesday visit a company for evaluation of staff
1. The
computers are very slow. What is
we going to do about it?
2. We
are not going to buy new computers. I think it’s too expensive.
3. We
are going to upgrade the
software instead.
Decide whether
these sentences about their plans are true (T) or false (F). Correct the false
ones.
1. Janine
is going to change her job._________________________ (T)
2. She
is going to do a course. ______________________________ (T)
3. She
is going to go abroad for the summer holiday. ____________ (T)
4. Patrick
is going to change his job. _________________________ (T)
5. He
is going to move to a new house / flat. ___________________ (T )
6. He
is going to but a new car. _____________________________ (F)
Fixed arrangement for next
week
|
Intentions for next year
|
Go away for the weekend
|
Change jobs --
|
Go on a business trip--
|
Do a course --
|
Attend a meeting --
|
Go abroad on
holiday
|
Write a report / an essay --
|
Move to a new
house / flat
|
Entertain business visitors.
|
Do more
exercise --
|
I medical appointment at the hospital on Friday.
|
|
Job interview Monday at 8a.m.
|
|
Tuesday
visit a company for evaluation of staff.
|
1. Desk
phones and desktop computer disappear in the next five years.
§
Desk
phones and desktop computer will
disappear in the next five years.
2. Most
companies will be open for business 24/7.
§
Most
companies will not be open
for business 24/7.
3. As
a result, it not be easy for staff to have a good work-life balance.
§
As
a result, it will not be easy
for staff to have a good work-life balance
4. I
will think most companies use social networking tools for internal
communication.
§
I’ll
think most companies use social networking tools for internal communication.
5. In
many big companies, video conferencing will replace face-to-face meetings.
§
In
many big companies, video conferencing will not replace face-to-face meetings.
6. As
a result, manages no spend as much time travelling for work.
§
As
a result, manages will not spend as much time travelling for work.
7. I
no think companies will use e-mail, except for external communication.
§
I
no think companies will not use
e-mail, except for external communication
Do
you agree with the predictions?
Yes, well, many of the advances in technology will not
replace the old methods
ü Ah
the intranet will occupy an important role in communications with external and
internal customers, which would generate no paperwork.
ü The
cell will have to find a wider market and communications will be more
practical.
ü The
messages left on the machine moved the other way of receiving and sending.
End of – five years’ – in the next – July –
|
1. Sales of luxury
cars will double by next year.
2. I’ll send you a
copy of the report the day after
morning.
3. We’ll finish the
work before the in the next
June.
4. I’ll be back in
the office time tomorrow.
5. We’ll finish the
work on the new building next July.
6. In two weeks ‘end of, we’ll review the budget.
7. We will need to
modernize our factory tomorrow
two years.
8. Most people will
have a fast broadband connection at home in five years’ time.
1
|
I don’t have a hard copy
of the report.
|
a.
|
I’ll carry one for you.
|
2
|
I can’t find Sara’s address.
|
b.
|
I’ll print it out for you.
|
3
|
I think it’s time to go home.
|
c.
|
I’ll get a drink from the machine.
|
4
|
These boxes are so heavy.
|
d.
|
I’ll give you a lift to the station.
|
5
|
I’m very thirsty.
|
e.
|
I’ll e-mail it to you.
|
Offer to do as many things as possible. Give reasons.
Use the list below and your own ideas.
ü Inform
the local media
ü Design
the invitations
ü Send
out the invitations
ü Order
snacks and drinks
ü Make
a welcome speech
ü Give
a presentation about the website
Ok,
I’ll inform the local media. A friend of mine is a journalist. I’m sure she can
help us.
Speak to our boss – buy an expensive computer system – be late –
|
1.
Our online business is bad.
We should
develop a better website.
2.
Our team is working too many hours.
We should
stay three days.
3.
The meeting is very important.
We should
speak to our boss.
4.
She wants to visit a lot of customers in Spain.
She be
late.
5.
We have to control our costs.
You should
buy an expensive computer.
1.
I think he should get a
salary increase.
I don’t think he should get a salary increase.
2.
I think we should launch
the new product now.
I don’t think we should launch the new product now.
3.
She shouldn’t take
customers to expensive restaurants.
I think she should take customers to expensive
restaurants.
4.
We should take every
customers complaint seriously.
We shouldn’t take every customers complaint
seriously
5.
I think staff should fly
economy on every trip.
I think staff shouldn’t fly economy on every trip
A: I’m going on a business
trip. Do you have any advice?
B: You shouldn’t stay in an
expensive hotel.
·
Stay in an expensive hotel.
·
Take plenty of business
cards. “Xx
·
Arrange a lot of
appointments on the same day.
·
Be late for appointments.
·
Write a short report after
each meeting. “Xx
·
Keep all your receipts for
travel and restaurants. “Xx
OK
1.2.5.
Develop exercises A to E on
page 109 of your Market Leader
book about the use of could/would.
1.
Could I have another drink,
please? _____________________________(P)
2.
Would you like a newspaper?
__________________________________(F)
3.
Could you show me how to
turn on the light, please? _______________ (F)
4.
Would you like another
drink? _________________________________(P)
5.
Could I have some mineral
water, please? _______________________ (P)
6.
Would you like coffee or
tea? _________________________________ (F)
7.
Could you fasten your seat
belt, please? ________________________ (F)
8.
Could you help me find the
movie channel, please? _______________ (P)
1.
Could I have another drink,
please? ______________________(Requests)
2.
Would you like a newspaper?
___________________________(Offers)
3.
Could you show me how to
turn on the light, please? ________ (Requests)
4.
Would you like another
drink? _________________________ (Offers)
5.
Could I have some mineral
water, please? _______________ (Requests)
6.
Would you like coffee or
tea? _________________________ (Offers)
7.
Could you fasten your seat
belt, please? ________________ (Offers)
8.
Could you help me find the
movie channel, please? _______ (Requests)
1.
You need a map of the city.
(have)
Could I have a map of the city, please?
2.
You want to go to a good
restaurant. (recommend)
Could you recommend a good restaurant, please?
3.
You didn’t hear that. (say)
Could you say that again, please?
4.
You want a photocopy of a
document. (copy)
Could you copy this document for me, please?
5.
You want your bill. (have)
Could I have my bill, please?
6.
You want a taxi. (call)
Could you call want a taxi, please?
OK
1-
A: Could I have a map of the
city, please?
B: Yes, here you are.
2-
A: Could you recommend a good
restaurant, please?
B: Yes, there’s a very good
Italian restaurant near here. It’s in Seymour Street.
3-
A: Could you say that
again, please?
B: Yes, Seymour Street. I’ll
show you where it is on the map
4-
A: Could you copy this
document for me, please?
B: I’m sorry, I can’t. The
office is closed in the evening, but I can do it for you tomorrow morning.
5-
A: Could I have my bill,
please?
B: Yes, I’ll just will print
it for you.
6-
A: Could you call want a
taxi, please?
B: No problem. Where do you
want to go?
Present Perfect
1.
I have given (give) two presentations this month.
2.
I have not send (not send) any e-mails today.
3.
He have change (change) jobs recently.
4.
Magda have to be (be) away on business all week.
5.
They have not (not have) any experience in negotiating.
1
|
How many jobs have you had since leaving university?
|
a.
|
I
now have more responsibility and I plan the sales strategy for the team.
|
2
|
Why have you change jobs so often?
|
b.
|
Well, I lead the sales
team. I’m also chairperson of a local business association.
|
3
|
What have you done that
shows leadership?
|
c.
|
I wanted to get
experience of sales in different industries.
|
4
|
In what ways has your job changed since you joined the company?
|
d.
|
Well, the boss in my last
company wasn’t very easy to work with.
|
5
|
Have you ever worked with
a difficult person?
|
e.
|
I’ve worked for six
companies.
|
OK
1.2.6.4. (D) Complete these interview questions using the present perfect form
of the verbs in brackets.
Ø How have you
change (you change) over the last five years?
Ø What software programs have you use (you use) recently?
Ø What have
you learn (you learn) from your other jobs?
Ø What sort of problems have you (you have) to deal with?
Ø What part of your job have you enjoy (you enjoy) the most?
Ø Which countries have you visit (you visit) for work / study?
OK
Past simple and present perfect
I think I had an interesting career. I have studied at Oxford University from
1997 to 2000. Then I applied for
jobs abroad. I worked for jobs
abroad. I have worked in Hong Kong
for three years, and then I have come
to Japan in January 2004. I was here
for more than eight years and I still love it. I’ll never go back to the UK.
During my career, I did a number of different jobs, too. I have sold computer software in Hong
Kong. I have taught English for my
first year in Japan. Since then, I have
run my own training company. It is very successful.
Mr. Kato has been very
busy….
This week
Last week
Since Monday
Last month
Two weeks ago
For the last two weeks
Yesterday
Today
Recently.
Activity
2 - Reading and listening
2.1. Reading.
2.1.1. Go over learning object 2 to get familiar with 6 tips to address readings and understand
them better. Now put them into practice!
OK
2.1.2. Develop exercises A to D on
pages 99 and 100 of your Market Leader book (the exercises can be developed
individually).
Communication technology at work
1.
What mobile phone do you
have?
Ø I your mobile phone is Motorola in your work.
2.
How often do you use it
each day?
Ø Is an everyday tool.
3.
What do you mainly use it
for?
Ø I use it for
communication with my staff and heads
4.
Do you use that same mobile
for business and private calls?
Ø No, I have one for personal use
CEO of the mobile-phone
company Vodafone. Do you find anything surprising in his use of communication
technology?
No, I think it should be part of a way of life but
with limits.
1.
How many mobile phones does
Mr. Colao have?
Mr. Colao says that always carries two or three mobile phones with him
2.
What does he use these phones
for?
-BlackBerry: I use the BlackBerry for
Business e-mail and to swap SMS messages with colleagues.
- Samsung 360: I use the Samsung for
social contact and to access Facebook.
3.
According to Mr. Colao, do
executives use their mobiles more in northern or southern Europe?
Northern Europeans are more disciplined. They only use mobile when they
need to.
4.
Why doesn’t he like video
calling?
I don’t want to see people when I talk on the phone.
5.
How does he use these
communication technologies?
Conference Calling: He is more positive about
conference calling. “Conference calls are useful, especially for keeping up to
date on projects.”
Facebook:
He only uses one social
network: Facebook. “I don’t have time to use others,
1.
To exchange (paragraph 3)
I use the BlackBerry for
Business e-mail and to swap SMS messages with colleagues. I use the Samsung for
social contact and to access Facebook.
2.
To get into (paragraph 3)
Mr. Colao says that always carries two or three mobile phones with him.
“Right now, I have a black-Berry, an iPhone and a Samsung 360,” he says. Behaving in a controlled
way (paragraph 4)
Northern Europeans are more
disciplined. They only use mobile when they need to.
3.
Someone who likes something
very much (paragraph 5)
He is less enthusiastic about video calling: “I’m not fan and I don’t
know many people of my age who are.
And
develop exercises A to F (the exercises must be developed individually). Send
these exercises in the Word file corresponding to Study Guide 4. DO NOT take
photos of the pages and paste them on the Word file; you have to type these
exercises (including the instructions). Cultural differences
1.
All meetings should have
fixed start and finishing times.
I'm agree.
2.
Being on time is equally important in all situations.
I'm agree.
3.
It’s more important to learn about the culture of the
country you do business with than to learn the language.
I do not agree.
4.
There’s no point having a detailed plan before you
start a project. Things always change, and you need to be very flexible.
I'm agree.
What are two main causes of
cultural misunderstanding between Brazil and China?
In addition to language problems, there is also a black of cultural
understanding between the two countries.
1.
Brazil’s biggest trading
partner today is the US.
________________________________________________________
(F)
It’s now China.
2.
At Chinbra, students spend
most of the time learning Mandarin.
_______________________________________________________ (T)
3.
Charles Tang thinks deals
go wrong mainly because of language problems.______________________________________________
(T)
4.
For the Chinese, being on
time is very important.
___________________________________________________
(T)
5.
Brazilians don’t give a lot
of importance to planning.
____________________________________________________
(T)
1.
What happened?
The meeting that was
scheduled at 9am started five minutes after the hosts because they were late.
2.
3.
How do you think both sides
felt about the situation?
They were very distressed because Brazilians are very
punctual Chinese.
4.
For the next meeting with
the Chinese, what could the Brazilians do differently?
Managing the Chinese culture and language in addition
to its activities to contribute more to the meeting
1.
Planned
(paragraph 1). Scheduled
2.
Very
important and needing attention (paragraph 3).
Mainly work in the import business
3. Problems (paragraph 3). Getting to know the culture is a priority.
4.
To
be unsuccessful (paragraph 4). Misunderstood
5.
When
there is not enough of something (paragraph 4). Understanding
6.
The
last possible date for doing something (paragraph 5).
They like to plan
everything in advance and in detail.
Discuss two or three of these points.
·
Appointments:
Through this system we can exercise
control over a process.
·
Planning
and deadlines: In preparing this
warranty objectives.
·
Meetings
/ seminars: To control the information
they are required and must be continuous.
The
exercises must be developed individually. Professional networking sites.
Ø
Do
you have a profile on a professional networking website such as LinkedIn? Yes
If
so, which on? How do you use it? www.ean.edu.co
Ø
Does
your company / university have a profile on a professional networking website? Yes
If
so, which one?
Ø
Discuss
how a professional networking site can help individuals and companies /
educational institutions.
It can be useful for finding a job / getting new
business.
Helps
professionals to find a job with his profile relationship education
Put
these headings in the correct place on the profile.
Recruitment
professional – Education – Specialties – Interests – Work experience –
Professional summary.
1.
Recruitment professional.
2.
Work experience.
3.
Professional summary.
4. Education.
5.
Specialties.
6.
Interests.
1.
Helen
did her Master’s in HRM IN Melbourne. ___________________ (F)
2.
She
has worked for the different companies. ______________________ (T)
3.
She
has always worked in graduate recruitment. ___________________ (T)
4.
She
has good communication skills. ____________________________ (T)
5.
When
she was at ADM Consulting, she was responsible for organizing summer
internships. _________________________________________ (T)
6.
She
doesn’t have any experience outside Australia._________________ (T)
Networking online
Which of the social networking sites in Exercise A does she use?
LinkedIn and specialist professional
networking.
Which two advantages and one disadvantage of social networking does Ros
mention?
The main advantage for me, I think, has been
being able to keep in touch with many more people in my professional field than
I otherwise would be able to. I think also there have been times when I have
made contact with people who are interested in the work that I do.
Who is the best communicator that Ros knows?
The best communicator I think is my ex-boss from about 15 years ago.
He always had a real passion
for his subject – whatever he was talking about, he was talking.
He made sure that he knew his subject.
Very well, and the one thing that made a big difference,
I think, is that when he spoke
to an audience, he made that audience feel as if they were very important.
Make a note of whether Ros likes (L), does not like (NL) or does not
mention (NM) these forms of communication.
1. Letters ____________________________
(NM)
2. Face to face
________________________ (L)
3. E-mail ____________________________
(NM)
4. Handwritten notes
___________________ (NM)
5. Corporate newsletter
_________________ (L)
6. Corporate magazine
__________________ (NM)
7. Telephone calls
_____________________ (NL)
Cultural mistakes
1.
What
meal was John invited to?
a.
Dinner
2.
What
did he look at?
a.
There was a long silence during the meal
3.
What
was his mistakes?
a) He
talked during an important silence.
b)
He
talked about his host’s table.
c)
He
didn’t want a gift.
1.
Where
was Peter’s new job?
a. French
company recently.
2.
What
was his mistakes?
a)
He
did not use first names?
b)
He
did not speak French.
c) He
did not use family names
3.
How
did the staff feel when Peter used first names?
a. No
use first name
1.
Where
did Susan make her mistake?
a- I didn’t
wait for somebody to pour my drink, and I forgot to pour drinks for the others.
2.
Who
did she go out for a meal with?
a- We went
out for a meal with our Japanese sales staff
3.
What
was her mistake?
d)
She
poured her own drink.
e)
She
did not laugh.
f) She
poured too many drinks.
4.
What
did she forget to do?
a- I forgot
to pour drinks for the others
Which speaker…..
|
Liz
|
Jeremy
|
Ros
|
|
1
|
Was working in East Africa?
|
X
|
||
2
|
Was working with a Dutch colleague?
|
X
|
||
3
|
Got straight down to business?
|
X
|
||
4
|
Writes long e-mails?
|
X
|
||
5
|
Often adds funny comments in e-mails?
|
X
|
||
6
|
Thought a colleague was abrupt and rude?
|
X
|
||
-
When you visit a place and is not what you should do.
-
Respect for private places.
My ideal job
An organization development consultant. In pairs, take
notes on what she says about:
1.
Her
current job
I lead management consultancy of 35 consultancy.
2.
A
job she had over 20 years ago.
Is company treated people very well.
Then compare your notes with your partner’s
1.
Her
strengths come from her work as a CEO over the last 20 years. (T)
2.
She
understands how organizations work by studying them closely. (T)
3.
She
can see a situation from many different sides._____________ (F)
4.
She
finds it easy to make decisions. _________________________ (T)
·
Take
the opportunities that you are given and really learn as much as
you can from them.
·
Really
listen to those around you and pay attention to what they are
saying.
·
Build
relationships across the organisation.
·
Ask
a question that demonstrates you’re really interested in the company.
OK
2.2.5. Open
this video http://goo.gl/H5jyZZ and
answer the questions as follows in the Word file to be delivered:
ü Which types of cross-cultural problems does
the video address?
ü What is Miguel’s boss demanding in such a
desperate way?
ü Why cannot Carlos deliver the documents to
his boss immediately?
ü According to the presenter, what is the
project compared with?
ü According to Miguel, what are the main
problems of working with Ms. Jones?
ü Which solution does Miguel propose to work
with Ms. Jones?
ü According to Carlos, what are the main
problems of working with Ms. Jones?
ü Which solution does Carlos propose to
work with Ms. Jones?
Activity 3 - Speaking and Writing
OK
Tasks -Blakelock Engineering: A company has some bad news to communicate.
What are the advantages and
disadvantages of each way?
- We could simply reduce each department by
10 workers.
- Then
we can hope the other 20 employees will want to leave for various reason.
- We
ask employees who joined the company recently to leave.
Which way is the best?
-
We
could simply reduce each department by 10 workers.
a)
The staff: through an internal
memo or email.
b) The shareholders: through a council meeting.
Say who should communicate your
decision.
Communication of the decision must be made by the manager regularly.
Put them into practice and be ready for the face to
face final session at the university!
The best speakers
b)
Introduction: The best speakers include a clear,
relevant message and a few great stories to illustrate it. Here you have ten
great tips for improving your speech.
c)
Practice beforehand: Practice pout loud and do you
best to replace deadening filler words like “um,” “so” and “like” with silence.
d)
Work the room: try get familiar with audience
members before your speech so that you will focus on friendly faces-even more
if you are attacked by your nervous.
e)
Prepare with relaxation techniques: If you are
nervous take a few minutes to deeply breath.
f)
Don`t to your audience from your heart; avoid reading
your speech.
g)
Stand up straight: Do you best to keep good posture.
h)
Lead with an anecdote: Tell a story at the beginning
to catch people’s attention.
i)
Keep it short: Long speeches can make people get
bored. Remember having time for questions and opinions.
j)
Keep it simple: Best speeches include clear,
relevant messages and a few great stories to illustrate those messages.
k)
Use body language that makes you appear comfortable:
Avoid sings of nervousness; people can perceive it.
l)
Slow down: Always articulate your words-no matter
your natural speaking style.
Use
http://vocaroo.com/ or http://online-voice-recorder.com/es/to
record the meeting, and then paste the link on the Word file to be delivered
indicating the names of team members. Important: this exercise must be developed in groups of
four.
Tasks –The wind of change: A manager wants to bring in new ideas and change the company culture.
Kate and Stuart meet some of the senior staff to discuss the ideas for a
new company culture.
OK
The necessary ideas to coordinate a
change of culture in a company it begins for:
Ø Staff will enjoy to dwells relaxed,
informal atmosphere.
Ø Staff will dwells motivated and will
work better ace to team.
Ø Branch scullery will keep dwells
staff the working hours ploughs flexible.
Use the example summary above. Include information
about your experience, qualifications, skills and personal qualities.
Recruitment professional
Bogotá, Colombia.
Current: Graduate Mechanical
Engineers,
Past: Graduate Mechanical
Engineers, Bogotá.
Education: UDFJC University,
Bogotá: Master’s in Projects Management
Recommendation: 20 people
have recommended Julian
Connections: 110
Work experience.
I
am graduate specialist in tooling design. I have over ten years ‘experience in
the industry. I also have excellent
planning and organizational skills.
Professional summary.
Graduate
planning, project management, presenting, interviewing, Education.
Graduate Recruitment Manager
Bogota,
Colombia October 2004
·
Developed
new in tooling design.
Write the action minutes (not exceeding one page
long) as indicated in the text book. Finally, include this writing activity in
your Word file to be delivered (please do not paste texts as images; type
them).
Far Eastern traders. Subject: New ideas
from head office. Date
Participants:
Agenda
item
|
Decision
|
Reason
|
Action
|
Name
|
|
1
|
Staff
to dress casually on Fridays only.
|
Positive
|
Attitude
|
Study
|
RHD
|
2
|
Shorter meetings are
a good idea.
|
Positive
|
Attitude
|
Study
|
RHD
|
3
|
A
more relaxed, informal style will help the company’s image.
|
Positive
|
Attitude
|
Study
|
RHD
|
4
|
Hot-desking
will be good because it reduces office costs.
|
Study
|
Culture
|
Study
|
RHD
|
5
|
The staff prefer a
formal style of management.
|
Study
|
Culture
|
Study
|
RHD
|
6
|
A flexitime system
will be popular with staff.
|
Positive
|
Attitude
|
Study
|
RHD
|
7
|
Staff should dress
casually at work.
|
Study
|
Culture
|
Study
|
RHD
|
8
|
An ‘open-door’
policy is an excellent idea.
|
Study
|
Culture
|
Study
|
RHD
|
Activity
4 - Final project (Stage 3)
Now you have to bring new and innovative ideas to
adapt company culture in a new country.
You should select the country and look for relevant
information regarding the country. Remember that each country has its
particular behaviors and manners so that you should take them into
consideration for your new branch. Now, design all the strategy to start up the
new branch.
You should look for relevant information regarding
Colombia. Remember that each country has its particular behaviors and manners
so that you should take them into consideration for your new branch. Now,
design all the strategy to start up the new branch.
Bibliográfia
David Colton, D. F. (2014). Elementary
Market Leader Business English Course Book. Pearson.
English, B. N. (2004-2013). http://www.breakingnewsenglish.com/.
Obtenido de http://www.breakingnewsenglish.com/
from:http://goo.gl/wkFqOt, E. T. (Dirección). (2010). Replacements
Ltd [Película].
travel, B. A. (Dirección). (2011). Luxembourg fro
bussiness [Película].
